Privacy Policy

This page explains what personal information Fidura Tax Services LLC collects, how we use it, who we share it with, and how we protect it. It is our privacy notice for tax preparation clients and our privacy policy for this website. It also applies to former clients. We treat their information the same way.

Who we are

Fidura Tax Services LLC is an independent tax return preparation practice based in the New Hampshire Seacoast.

• Email: admin@fiduratax.com
• Phone: (603) 205-3770

Information we collect from clients

To prepare your tax return, we collect the information the return needs. This may include:

• Identity information, such as your name, address, date of birth, and government-issued ID details
• Social Security numbers or taxpayer identification numbers for you, your spouse, and your dependents
• Income information, such as wages, self-employment income, investment income, and retirement distributions
• Financial information, such as bank account details for refunds or payments, deductions, credits, and prior-year returns
• Dependent information, such as names, dates of birth, relationship to you, and related expenses
• Documents you give us, such as W-2s, 1099s, and other tax forms and records

We collect this information from you directly, and from the documents you choose to share with us.

Information collected through this website

Contact form. If you send an inquiry, we collect your name, email address, your message, and your phone number if you provide one. The form also includes basic spam-prevention checks. Your inquiry is handled by a web services provider operated by Fidura’s owner, which checks it for spam and delivers it to us by email. You’ll receive an automatic email confirming we received your inquiry. Our web services provider stores a copy of each submission, along with the IP address it was sent from. Please don’t include Social Security numbers, tax documents, or other sensitive financial information in the form. We’ll arrange a safe way to share those if we work together.

Analytics. We use Umami, a privacy-focused analytics tool, to understand how the site is used. It is run by the same web services provider. It does not use cookies and does not store IP addresses. It records the pages viewed, how quickly pages load, the referring website, general browser, device, and operating system information, and an approximate country. It also records when someone clicks a contact button, phone link, or email link, and when the contact form is started, sent, or fails to send. It never records what you type into the form.

Error monitoring. We use Sentry, an error-monitoring service, to find out when part of the site isn’t working. If an error happens in your browser, Sentry receives technical details: the type of error, where in our code it happened, the page address (without any extra parameters), and your browser, device, and operating system type. We remove form contents and other personal details before an error report is sent. We have set Sentry not to store IP addresses.

Hosting. Like any website, our hosting service processes your IP address to deliver pages to your browser. We have turned off access logging, so we don’t keep a record of these requests.

What we don’t use. This website doesn’t set cookies, doesn’t use advertising or social media trackers, doesn’t embed maps or chat widgets, and doesn’t load fonts from third-party services.

How we use information

We use client information to prepare and file your tax returns, and to communicate with you about your returns and our services. We use website information to respond to inquiries, to understand how the site is used, and to keep it working properly.

How we share information

We share client information only as needed to prepare and file your return:

• With the IRS and state tax agencies, as part of filing your return
• With service providers we need in order to prepare and transmit returns, such as tax preparation software, electronic filing transmission, and secure storage. These providers may use the information only to provide those services to us.

We also use service providers to host this website, process and deliver inquiries, measure website usage, and monitor technical errors, as described above.

We may also disclose information when required by law, such as in response to a court order.

We do not sell personal information. We use or disclose tax return information only as permitted or required by law. When your consent is required, we obtain it in the form required by applicable IRS rules before using or disclosing the information.

How we protect information

We protect client information with administrative, technical, and physical safeguards. These include encryption, access controls that limit information to those who need it, secured devices, and a written information security plan that we review and update.

How long we keep information

We keep client records for as long as our professional and legal obligations require. After that, we dispose of them securely. We keep website inquiries for as long as needed to respond, follow up, and keep a record of our communications.

Your choices

• You decide what information to share with us. If you leave out information a return requires, we may not be able to prepare it accurately.
• When your consent is required to use or disclose your tax return information, we’ll ask for it in writing first. To withdraw a consent, contact us using the information below. Withdrawal applies to future uses or disclosures covered by that consent; it does not undo actions already taken.
• You can ask to review or correct the information we hold about you.
• You can block analytics in your browser, with a content blocker for example. The site will still work.

To ask a question or request a correction, contact us at admin@fiduratax.com or (603) 205-3770.

Changes to this policy

We may update this policy from time to time. When we do, we’ll post the new version here and change the effective date at the top. If a change affects how we use or share client information, we’ll let current clients know directly.